Delete your Unstuck account
How to delete your Unstuck account and its data. The app is listed as UnstuckNow on the App Store and Google Play, and is run by Cyber Safety Alliance Limited.
Delete it in the app
- Open Unstuck on your phone, or sign in on the web.
- Go to Settings → Account → Delete my account.
- Type your email address to confirm, then choose Delete forever.
Your account is deleted straight away and you are signed out. Removing the app from your phone does not delete your account.
What gets deleted, and when
From our privacy policy (section 17):
- Your account and your content. Deleting your account wipes your sign-in record and every row tied to it immediately. There is no soft-delete or recovery window, so be certain. That includes your tasks, captures, lists, notes and focus sessions.
- Backups. Residual copies age out of rolling database backups within the backup window (currently up to 7 days).
- Assistant conversations are deleted with your account.
- Sign-in and return-visit records are deleted with the account.
- Email delivery logs. Our email provider keeps delivery logs for sign-in and account emails for up to 60 days.
- Support emails. If you have written to us, we keep that correspondence for up to 24 months.
We may retain specific information for longer where necessary to comply with a legal obligation, or to establish, exercise or defend a legal claim. Anything you shared with someone else can’t be recalled from what they already saw or exported (section 12).
Want a copy first?
Settings → Account → Export everything gives you a JSON file of your tasks, sessions and captures. Once the account is deleted, we can’t bring any of it back.
Can’t get into the app? Email us
Email help@unstucknow.io from the address on your account and ask us to delete it. We may need to verify your identity first, and we will respond within one month. For anything else about your data, write to privacy@unstucknow.io.
Related: the controls inside the app (privacy policy, section 21) · FAQ: your data